Help and support
Answers to common questions about Kaveo.
Does Kaveo include channels?
No. Kaveo is a media player. You add playlists from your own provider, and you are responsible for having the right to watch them.
How do I add a playlist?
Open Playlists, tap Add Playlist and paste an M3U link, enter your provider's Xtream server, username and password, or import an .m3u file on iPhone, iPad or Mac.
A channel does not play. What can I do?
Try again, switch the player engine in Settings (Automatic, System player or VLC), or raise the buffer. If no channel plays, the playlist link or your provider account may be inactive.
Does my subscription work on all my devices?
Yes. Subscribe once and use Kaveo on iPhone, iPad, Mac and Apple TV signed in with the same Apple Account. Use Restore purchases if a device does not unlock right away.
How do I cancel?
Subscriptions are managed by Apple. Open Settings on your device, tap your name, then Subscriptions, and choose Kaveo. Cancel at least 24 hours before the period ends to avoid renewal.
Contact us
Write to ovemora.support@gmail.com or use the form. We usually answer within two business days.